At Virolox Home Service, we aim to provide flexible and reliable services while respecting the time and effort of our service professionals. This Cancellation Policy explains how cancellations are handled on our platform.
Users may cancel a service booking through the Virolox Home Service app or website before the service provider is assigned or has started traveling.
Cancellations made within the allowed cancellation window may be eligible for a full refund.
If a service is canceled after a service provider has been assigned or dispatched, a cancellation fee may apply to cover operational and provider costs.
No refunds will be issued once the service has already started or been completed.
Service providers may cancel a booking due to unforeseen circumstances such as emergencies, unavailability, or safety concerns.
In such cases, users will receive a full refund or have the option to reschedule the service at no additional cost.
Repeated cancellations by service providers may result in penalties or removal from the platform.
If a user is not available at the service location at the scheduled time, it will be treated as a no-show.
No-show bookings may not be eligible for refunds.
Repeated late cancellations or no-shows may lead to temporary or permanent account suspension.
Approved refunds will be processed to the original payment method.
Refunds typically take 5–7 business days, depending on the payment provider or bank.
Any platform fees, taxes, or service charges may be non-refundable unless required by law.
Users may reschedule a booking subject to service provider availability.
Rescheduling requests should be made as early as possible to avoid cancellation charges.
Virolox Home Service reserves the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on the platform.
