At Virolox Home Service, customer satisfaction is important to us. This Refund Policy explains when and how refunds are issued for services booked through our platform.
Refunds may be issued under the following circumstances:
A service is canceled by the service provider.
A service is canceled by the user within the allowed cancellation period.
The service provider fails to arrive at the scheduled time.
The service is not delivered as confirmed or is materially different from the service description.
A payment is charged incorrectly due to a technical error.
Refunds will not be issued in the following cases:
The service has already been completed successfully.
Cancellation is made after the service has started or outside the permitted cancellation window.
User unavailability or no-show at the service location.
Dissatisfaction based on personal preference when the service has been delivered as described.
All refund requests must be submitted through the Virolox Home Service app, website, or by contacting customer support.
Refund requests are reviewed within 3–5 business days.
Approved refunds will be processed to the original payment method used during booking.
Refund processing time may take 5–7 business days, depending on your bank or payment provider.
Partial refunds may be issued when:
Only a portion of the service was completed.
Service quality issues are verified and accepted by Virolox Home Service.
Promotional discounts or offers were applied to the booking.
Platform fees, convenience charges, and applicable taxes may be non-refundable unless required by law.
Any refunds will be calculated based on the net amount paid.
Virolox Home Service reserves the right to update or modify this Refund Policy at any time. Updates will be effective upon publication on the platform.
